Refund policy

Last updated: September 28, 2026

Most MemPhresh items are made to order. They are printed or produced for you after you place the order, through print-on-demand partners including Printful and Printify. They are custom goods made to your specification (your chosen product, size, color, and design).

What we do not accept

We do not accept returns or exchanges for change of mind, wrong size chosen at checkout, or because you do not like the item after it arrives, except where the law requires it. Made-to-order and custom goods are generally non-returnable.

What we do cover

We cover items that are faulty, damaged in production, misprinted, or not what you ordered (wrong item, wrong size relative to what you ordered, or a print that does not match the product you purchased).

If that happens:

  1. Contact us within 30 days of delivery.
  2. Include your order number and clear photos of the item and of the problem (the print, the damage, and the packing slip or label if you have it).
  3. Do not throw the item away until we confirm the next step. We may ask you to keep it so the fulfillment partner can review the issue.

When we confirm the item is faulty, damaged, misprinted, or wrong, we will replace it or refund the purchase price of that item, including the shipping you paid for it. We choose replacement or refund based on what the fulfillment partner can do. A replacement is made to order and follows the same production and United States shipping timing as a new order.

Cancellations

You can ask us to cancel before production starts. Once production has started, we generally cannot cancel, because the item is already being made for you. If we can still stop production, we refund the order. If we cannot, the order ships.

Shipping charges

We refund shipping only when we are at fault (for example, a faulty, damaged, misprinted, or wrong item) or when we cancel the order before it ships. We do not refund shipping on a refused delivery or on a package returned because of an incorrect address you provided. See our shipping policy for how we handle those address issues.

Chargebacks

Please contact us before opening a payment dispute so we can fix a faulty or wrong item. A chargeback does not replace this process.

Questions

Questions about a return, a refund, or an order go to https://memphresh.com/pages/contact

Rights the law does not let us limit

Nothing in this policy limits a right you have under the law of your country that a store is not allowed to limit. Faulty goods stay covered by those rights.

Where a cooling-off or right-to-regret law applies, and the item is not exempt as a good made to your specification, we follow that law. For orders delivered in Brazil, you may tell us within 7 days of receipt that you want to cancel under the right of regret. Include a photo. The item must be unused.