Shipping policy
MemPhresh sells made-to-order goods. A production partner prints your order after you pay, and a carrier delivers it. We do not ship from a stockroom in Memphis. Shopify hosts the store and is not the seller.
When your order ships
Every item is made to order. Printing takes 2–5 business days, then US shipping takes 3–4 business days, so most orders arrive in about 5–9 business days. Wine tumblers and the Gold M Snapback are made by a different partner and can take a day or two longer. Times are estimates and can change with volume. We don’t promise a delivery date. Shipping is calculated at checkout.
We email a tracking number when the order ships.
A carrier delay is not, by itself, a reason for a refund. If the carrier confirms the package was lost, the claim is covered by the refund policy.
Shipping address
The shipping address you enter at checkout has to be accurate. If it is not, reshipping is handled under the refund policy.
Damage, misprints, and lost packages
How to ask for a reprint or refund is in the refund policy.
Refund policy
MemPhresh is the seller of every order placed at memphresh.com. A production partner prints each item after you order it and a carrier ships it to you. These items are not kept in stock for return. Shopify hosts the store and is not the seller.
What we reprint or refund
We will reprint the item, or refund the price you paid for the item and the shipping you paid for that item, when:
- The item arrives damaged or with a manufacturing defect.
- The print or product does not match what you ordered. That includes the wrong design, the wrong product, or a placement error outside normal variation.
- The carrier confirms the package was lost in transit.
Use the contact form on this page within 30 days of the delivery date. If tracking never shows a delivery, contact us within 30 days of the estimated delivery date. Include your order number and clear photos of the entire item, including the problem. If several items with the same design are affected, include one photo that shows all of them. Do not mail the item back unless we ask you to.
After we approve the claim, we start a reprint or refund the original payment method. We aim to issue approved refunds within 10 business days.
A small shift in print placement, about 0.5 inch or less on direct-to-garment items, and an ordinary difference between a screen color and the printed color, are normal production variation. They are not defects.
What we do not reprint or refund
- A change of mind.
- A size or color you selected at checkout.
- Fit preference.
- Damage from wear, washing, or not following the care instructions on the product page.
Check the size guide on the product page before you check out. We do not offer size exchanges.
Wrong shipping address
You are responsible for the address you enter at checkout. If that address is wrong, we can ask our production partner to reship the order when the package can be recovered. You pay that reshipping cost. If the package cannot be recovered, we do not refund the order as our error.
Cancellations
Use the contact form on this page as soon as you can. We can cancel an order only before our production partner starts it. Once production has started, the item is made for your order and cannot be cancelled.
Rights the law does not let us limit
Nothing in this policy limits a right you have under the law of your country that a store is not allowed to limit. Faulty goods stay covered by those rights.
Where a cooling-off or right-to-regret law applies, and the item is not exempt as a good made to your specification, we follow that law. For orders delivered in Brazil, you may tell us within 7 days of receipt that you want to cancel under the right of regret. Include a photo. The item must be unused.
